Pilot program
Threads of Change Take-Back Program
What you bring into your home should lighten the load, and that includes the day a piece has done its job. We designed the three-piece duvet system so you can replace one duvet cover panel instead of the whole set. Threads of Change carries that thinking further, because our goal is to help reduce textile waste through smarter design and better practices.
Send us your worn Down for Good pieces and you’ll earn credit toward whatever you choose next.
This is a pilot, so we’re building it as we go and we’ll tell you plainly what we know and what we’re still learning.
How it works
What we accept
Worn and damaged pieces, welcome.
Down for Good duvet cover panels, pillow shams, and down duvets, for customers in the contiguous United States. Other brands aren’t accepted yet, and we hope to add them down the road.
Condition. Worn and damaged pieces are welcome. We ask that everything arrive clean and completely dry, and free of mold, pests, bodily waste, and hazardous contamination.
Your credit
Credit toward whatever you choose next.
Every item we receive earns account credit toward any purchase: $15 for a duvet cover panel, $5 for a pillow sham, and $25 for a down duvet. It’s added straight to your account, so there’s no code to keep track of, and it doesn’t expire.
Credit isn’t a refund and has no cash value, and items returned under our return policy don’t qualify.
Designed for less waste
smarter design, better practices, and honest about what we’re still learning.
What happens to your pieces
Request approval
Ready to send pieces in?
Tell us what you’re sending and which state you’re shipping from, and we’ll reply with approval and your packing list. By requesting approval you agree to the Take-Back Program Terms below.
Take-Back Program Terms
Eligibility
The program accepts Down for Good duvet cover panels, pillow shams, and down duvets only, from customers in the contiguous United States (lower 48 states and Washington, D.C.). Items from other brands aren’t accepted.
Prior approval
Items must be approved before shipping. We may decline requests, and we may pause or limit intake at any time.
Condition
Worn or damaged items are eligible. Items must be clean and completely dry, and free of mold, pests, bodily waste, and hazardous contamination. We may decline or discard items that don’t meet this.
Shipping
You cover shipping. Please include the packing list we provide in the box. We aren’t responsible for items lost or damaged in transit.
Ownership
Once we receive an approved item, it becomes our property and we’re not able to return it.
Credit
We issue $15 per duvet cover panel, $5 per pillow sham, and $25 per down duvet, one credit per item we receive and accept. Credit is added to your account after we receive and review your items, can be used toward any purchase, and does not expire. It isn’t a refund or a code, has no cash value, and isn’t transferable. Items returned under our return policy aren’t eligible.
Relationship to returns and warranty
This program is separate from our return policy and the Made to Last Promise. Sending an item here doesn’t create a return, refund, or warranty claim.
What we do with items
Reuse and recycling options are still being developed. We direct fabric toward recycling and other uses, and we separate zippers to be reused or recycled where feasible. Some items may be disposed of, and we don’t guarantee a specific outcome for any piece.
Program changes
This is a pilot. We may change or end these terms, credit amounts, or the program at any time. Changes don’t affect credit already issued.
Contact
Questions about the program? Email us at hello@downforgood.co.